LIVECHAT Contact Center 5.7.0.43

Program ID:

8363

Author:

LIVECHAT Software     All programs by this author

Downloads:

176

License:

Commercial

Cost:

$36.00 US

Operating Systems:

Size:

14040K

Release Status:

update

Last Updated:

2009-09-15

Our Rating:

Feedback:

Report broken download     Report spyware [?]

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer's desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

Keywords: live chat software, live help, live support, contact center, live chat, live help software, live person, live support software, support software, contact center software, php live, boldchat, customer service, online support, live chat solution

Recent Changes: Customizable AJAX chat window- customers can set up their own colors, language and company logo
New administration panel for easy management of chat button and chat window settings. New analytics component. Time zones are now supported- feature needed for teams distributed in different locations.

Install Support: Install and Uninstall

Supported Languages: English, Polish

Additional Requirements: 128MB RAM, 20MB hard disc space

Internet Organizer Deluxe 3.2   (2009-11-09)   update
Organize urls, emails, passwords, notes, advertising, and all WEB activities.

KnowledgeBase Deluxe 3.2   (2009-11-09)   update
Knowledge Base management software for Windows.

Public Folder HelpDesk 10.1   (2009-11-05)   update
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Jitbit HelpDesk 3.6.3   (2009-10-21)   update
Jitbit HelpDesk - web based help desk software (ASP.NET)

SAManage On-Demand IT Management software 2.823   (2009-10-03)   update
SaaS IT Management - Manage PC & software inventory online, no software required

LiveHelpNow 4.0   (2009-09-28)   new
Customer Service Software by LiveHelpNow, chat, ticket, email, knowledge base

ShareRight 5.0   (2009-09-25)   update
Network share,document and VNC mangement

SupportCalls with Outlook 3.2   (2009-09-24)   new
The only automated helpdesk system integrated seamlessly with Microsoft Outlook

Job Log 4.2.0   (2009-09-19)   update
Help desk ticket tracking for the small business owner

LIVECHAT Contact Center 5.7.0.43   (2009-09-15)   update
Live chat software for customer service and online sales through website.