Public Folder HelpDesk 10.1

Program ID:

32219

Author:

kalmstrom.com Business Solutions     All programs by this author

Downloads:

56

License:

Shareware

Cost:

$150.00 US

Operating Systems:

Size:

10639K

Release Status:

update

Last Updated:

2009-11-05

Our Rating:

Feedback:

Report broken download     Report spyware [?]

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.

Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users.

Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

Recent Changes: Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements.

Install Support: Install and Uninstall

Supported Languages: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish

Additional Requirements: Exchange Server 5.5 or later

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