The Job Log 3.0 Details
Free Software Downloads: \ Business \ Helpdesk & Remote PC \ The Job Log 3.0 |
The Job Log 3.0 | ||
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Program ID: |
29759 |
Author: | ||
Downloads: |
32 |
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License: |
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Cost: |
$24.95 US |
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Operating Systems: |
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Size: |
41181K |
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Release Status: |
new |
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Last Updated: |
2007-09-18 |
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Our Rating: |
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Users Rating: |
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Keywords: job, work order, track, trackit, ticket, customer support, help desk, help, support Recent Changes: Not Established Install Support: Install and Uninstall Supported Languages: English Additional Requirements: IE 6.0 or later |
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The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.
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