Job Log 4.2.0

Program ID:

29759

Author:

Lazy Bayou     All programs by this author

Downloads:

96

License:

Shareware

Cost:

$29.95 US

Operating Systems:

Size:

40844K

Release Status:

update

Last Updated:

2009-09-19

Our Rating:

Feedback:

Report broken download     Report spyware [?]

Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

Keywords: job, work order, track, trackit, ticket, customer support, help desk, help, support

Recent Changes: Cosmetic changes

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: IE 6.0 or later

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