Request Tracker 3.2

Program ID:

19657

Author:

CyberNiche Software     All programs by this author

Downloads:

48

License:

Shareware

Cost:

$149.00 US

Operating Systems:

Size:

5343K

Release Status:

update

Last Updated:

2009-02-05

Our Rating:

Feedback:

Report broken download     Report spyware [?]

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.

Keywords: help desk, call center, helpdesk, workorder database, CRM, KMS, customer relations management, customer resource management, resource management, customer service, service report, work order, time management, time

Recent Changes: Help file changes for Windows Vista.

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Windows 95 or higher, 10 Mb disk space

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