Razor helpdesk 3U 3.1.10

Program ID:

15342

Author:

Blue Tang Web Systems Ltd     All programs by this author

Downloads:

20

License:

Freeware

Cost:

$0.00 US

Operating Systems:

Size:

10501K

Release Status:

new

Last Updated:

2006-10-23

Our Rating:

Users Rating:

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Feedback:

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With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company?s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track ?help requests? and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to their support contract.

Getting started couldn't be easier. Choose a low cost rented option and we host the service on your behalf, setting up an account takes just a few minutes and we even offer a non-committal 30-day trial.

If you prefer to host the system using your own Windows web server and database we offer a range of packages, from the Razordesk 3U Free Edition to the Enterprise Edition Razordesk 999U to suite larger companies and IT departments.

Installation takes just minutes, all you need is a Windows web server and Microsoft SQL2000/2005 database or higher. All self-installed packages include free 14 days of support to cover installation issues. Optionally purchase Extended on-line Support and, for larger installations, a fully outsourced Premium Support solution whereby we manage your Razordesk remotely via Terminal Services. The extra support packages give you access to of hot fixes and discounts on new features as and when they come available.

Purchase optional extras for your Razordesk. Inbound Email Integration allows your key clients to communicate with the portal via email. The Charting option adds useful informative graphs at key locations; lets you see at an instant how well you are performing. The Download Distribution Tab manages software versions and documentation, letting you choose which of your customers has access to selected files.

Test drive a Live Demo at demo.razordesk.com

Razordesk is so much more than just another helpdesk.

Keywords: razordesk, helpdesk, ticketing system, support, crm, trouble ticket, customer support, technical support

Recent Changes: Addition of an alternative user interface suitable for embedding in public wrebsite. Better reports and other functional improvements and bug fixes.

Install Support: Install Only

Supported Languages: English

Additional Requirements: IIS 5/6, Dot Net Framework 1.1, MS SQL2000 or higher

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